Just a couple of days ago, I was awarded the Microsoft Most Valuable Professional (MVP) in PowerShell Technical Expertise. Therefore, one of the perks of being a MVP is that each one will receive an annual subscription to MSDN Visual Studio Ultimate where it comes with Microsoft Azure credits to be used.
I have been running all my blogs on the Azure Platform since last year and have been paying a steady amount of money to Microsoft because I believe in giving my readers the best experience in terms of speed. Since I have credits in my account, it is time to convert my Pay-as-You-Go Services to be tied to my MSDN Visual Studio Ultimate Subscription to offset the monthly payment so that we spend it in another way! (However, I foresee using more than the available credits for certain months because I really want to gain more knowledge in testing various scenarios in Hybrid deployments.)
As I was doing a search online, I found this article which detail out the steps to get Microsoft Support make the changes for the subscriber holder but when I am walking through it, it seems to be out-dated and therefore it is vital for me to share the updated one with some screen shots.
Step 1 – Logon to your Microsoft Azure Portal
Step 2 – Navigate to “Support” on the top navigation bar as shown.
Step 3 – Click on “Get Support”.
Step 4 – Select your “Subscription” to log a ticket to Microsoft Support.
Step 5 – Select the type of support ticket, namely “Billing” and “Technical”. However, as long as you do not have support purchased, then you wouldn’t be able to log a support ticket through this mean. In my case, it stated clearly that I only have Billing Support only in the image.
Step 6 – Select the problem type. There are a couple of Problem Type and I believe that this list has been streamlined over time based on the kind of support ticket being received. For the intent of this blog entry, we will select “Account, Subscription and Account Portal Assistance”.
Step 7 – Now there is a sub-listing of the Category that is directly linked to the main Category. For this, we will select “Transfer my account, subscription or data”.
Step 8 – Key in the details so that Microsoft Support can reach out to you.
Step 9 – Key in any information you would like any agent to picked up. For me, I would go straight to the point and copied out all the information such as I would like to move the services in Source A to Source B subscription. I would recommend people to be more concise as much as possible! This would save the agent time, your time (in terms of replying on clarifications) and this will drastically reduce the ticket time! (Make it a win-win situation!)
Step 10 – Determine the severity and preferred mode of contact. This is really good as Microsoft do not want to disturb you by phone if you decided to communicate only via Email. This may not be the fastest option but Microsoft respect your choice!
Lastly, submit the ticket and all is good! Sit back and wait for an agent to get in touch with you.