Fedex – Review YOUR scheduled jobs.

From the above image, do you see what I see as an “error”? Well, if not, let me point it to you.

  1. This message was received at 7.56 PM.
  2. Reading through the content of this text, it says I have up to 8.00 PM to decide if I would like to opt for self-collection.

Come on FedEx, are you testing your consumer speed in terms of responding to texts OR are you trying to say that the cut-off time is not valid and even if I go past that timing, it will still work?

In the natural human behaviour, I would wait for my parcel/package to be delivered to my doorstep rather than needing to pick it up unless I am in a superb urgency that I need the content of the parcel/package.

I know it is a goodwill of FedEx that they are offering a varieties of options for consumer to “choose”, but please take into consideration of how the system is being designed! You are adversely upsetting your consumer by treating them like super-human. I strongly believe that this will be a cycle where this feature will be deprecated sooner than expected because of the pickup rate.

An enterprise / organisation such as FedEx would (should) have designed it with the best user experience to the end users. Always remember that AdoptionGovernance comes after!

Just my 2 cents worth of my rumbling thoughts.

Cheers,
Milton

Fedex – Review YOUR scheduled jobs.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s