Fedex – Review YOUR scheduled jobs.

From the above image, do you see what I see as an “error”? Well, if not, let me point it to you.

  1. This message was received at 7.56 PM.
  2. Reading through the content of this text, it says I have up to 8.00 PM to decide if I would like to opt for self-collection.

Come on FedEx, are you testing your consumer speed in terms of responding to texts OR are you trying to say that the cut-off time is not valid and even if I go past that timing, it will still work?

In the natural human behaviour, I would wait for my parcel/package to be delivered to my doorstep rather than needing to pick it up unless I am in a superb urgency that I need the content of the parcel/package.

I know it is a goodwill of FedEx that they are offering a varieties of options for consumer to “choose”, but please take into consideration of how the system is being designed! You are adversely upsetting your consumer by treating them like super-human. I strongly believe that this will be a cycle where this feature will be deprecated sooner than expected because of the pickup rate.

An enterprise / organisation such as FedEx would (should) have designed it with the best user experience to the end users. Always remember that AdoptionGovernance comes after!

Just my 2 cents worth of my rumbling thoughts.

Cheers,
Milton

Fedex – Review YOUR scheduled jobs.

Learning to appreciate

Something suddenly struck my mind during lunch time today. So it goes where I have take-away some sushi (Salmon Sashimi) from Umi Sushi today when I made a trip down to Funan IT Mall during lunch hour. Just when I have settled down at my client place and almost ready to enjoy the sashimi.

So as per my dietary habit, I will enjoy my sashimi with light soy sauce and wasabi. Call it lucky or unlucky, I was given a pack of light sauce which I had difficulty tearing it open and finally gave up because:

  1. I am in my customer premises
  2. I shouldn’t be dirtying the place here
  3. I should be careful with my attire

Eventually I gave up on opening the pack of light sauce and tried to eat it without the sauce. At this point of time, this struck me that sometimes I (or maybe there are others) who enjoyed food or stuffs with additional topping which somehow destroy or cover up the original taste.

In this manner, we do not actually get to enjoy the originality of the things. Therefore, I think it is a good start that we should learn to appreciate things in its original manner and look at things in a different aspect.

If you were me, would you join me in appreciate food without any added sauce?

Cheers,
Milton

Learning to appreciate

Silly Mistake

Just two nights ago when I was happily opening up the wrapper for my new router, ASUS RT-AC3200, thinking that it always easy to configure this brand of router as it is purely chicken feet!

However, this time round, it took me more than 30 minutes to get things right which I find it really wrong as I am a loyal fan of ASUS in terms of their networking side of business. (Previously using RT-N66U – known as the Black Knight).

So to give a slight background of why it is not a clear-cut configuration while the firmware itself has already catered to what our Internet Service Providers (ISP) is required in terms of the settings. I am signed up with our local telecom (SingTel) on their Mio plan where I have both the Fibre Internet connection and Cable TV box that is connected using the Fibre connection.

In the past, customer usually have to rely heavily on the hardware provided by SingTel or even any other providers out there due to the configuration that is preset on the router itself to allow connection to services like TV (Mio-TV) and Voices (Mio-Voice). So we are blessed that ASUS have that all covered for us in a few clicks and all is done.

Now the problem is that, I was way to excited to use this new monster and I have plug my ethernet lan cable from the router to my computer (while doing configuration) to lan port 4. This port is proprietary to the Cable Services (Mio-TV) so naturally it doesn’t seems to work for me. So the error occurred when ever I am trying to pull in the DNS configuration automatically, the screen would have frozen. So I thought, “Oh Shucks”, did this monster just died on me!

So the only thing I could do is to do a hard reset on the router to return it to the factory configuration and try all over again! So I did it for more than thrice (blame it on the eagerness in me from the support background). So in the end, I finally realise that whenever I reaches to the DNS configuration page, my computer will lose it IP address and in return gotten the private IP. Feeling amiss, I look at the port that I have used on the router.

This is really a silly mistake that I have ever made. Hope my dear readers will take note while configuring their ASUS router.

Cheers,
Milton

Silly Mistake

The Weird Setup –> The Weird Problem

Two days ago, I was assigned to one of my client site to do some visiting or introduction and familiarization of the environment as I have embarked onto a new stream of my career path by adding on as a Field Engineer for Microsoft Infrastructure in terms of supportability of high-availability environment.

So just when I entered into the office to meet-up with my co-workers, they informed me that there was an incident that was lodged and need some resolution. So I went on to understand the problem that they are facing. So the story goes…

  • User A logs into the environment based on Microsoft Active Directory and when User A open up the suite of Microsoft Office products, it will de-activate the license of the product on the workstation.
  • User A must always bypass the Product Activation prompt when User A logs onto Microsoft Outlook to check emails.
  • No matter which computer User A uses, it will de-activate the license of the product of Microsoft Office.
  • All workstation licenses is being activated by the internal Key Management Server (KMS).

Seriously, I tried storming through the Search Engine to find if this was a known problem or just an environment-specified issue and was pretty pleased because it seems like we are the sole-ranger facing such issue. Until now, I still can’t figure out how an Active Directory User Account could go about de-activating product licenses.

Resolution Plan / Workaround

So after much discussion between the other Engineers on site, we deemed it as a one-off issue and proceed with backup and recovery process where we salvage the User Exchange account by doing the PST export then to go ahead with the deletion of the account and re-create it again.

In the end, it works fine and now User A could live with lesser clicks when launching any Microsoft Office suite of products.

Cheers.
Milton Goh

The Weird Setup –> The Weird Problem