Fedex – Review YOUR scheduled jobs.

From the above image, do you see what I see as an “error”? Well, if not, let me point it to you.

  1. This message was received at 7.56 PM.
  2. Reading through the content of this text, it says I have up to 8.00 PM to decide if I would like to opt for self-collection.

Come on FedEx, are you testing your consumer speed in terms of responding to texts OR are you trying to say that the cut-off time is not valid and even if I go past that timing, it will still work?

In the natural human behaviour, I would wait for my parcel/package to be delivered to my doorstep rather than needing to pick it up unless I am in a superb urgency that I need the content of the parcel/package.

I know it is a goodwill of FedEx that they are offering a varieties of options for consumer to “choose”, but please take into consideration of how the system is being designed! You are adversely upsetting your consumer by treating them like super-human. I strongly believe that this will be a cycle where this feature will be deprecated sooner than expected because of the pickup rate.

An enterprise / organisation such as FedEx would (should) have designed it with the best user experience to the end users. Always remember that AdoptionGovernance comes after!

Just my 2 cents worth of my rumbling thoughts.

Cheers,
Milton

Fedex – Review YOUR scheduled jobs.

3 Steps Up-size in Microsoft Azure

I have to admit that I am no longer one who is managing a production environment since my primary focus is to bring in more customers into the organization. One simple yet cool feature of upsizing in Microsoft Azure that Microsoft has designed really amazed me and bring me to the thoughts that how importance is User Experience.

Take for example, what if one needs to scale up the instance size of Azure Virtual Machine (VM), how many steps to accomplish that?

Step 1 – Navigate to the instance and look for the one that you intend to scale up and select the “Size” as shown below.

Azure-Upsize-Downsize-01

Step 2 – Select your desire configuration based on your requirements and the pricing model which is stated clearly.

Azure-Upsize-Downsize-02

Step 3 – Once confirm, the instance will be required to reboot and the resources will be upgraded shortly.

Azure-Upsize-Downsize-03

Is this kind of features notice by everyone or most just take it as it should be? I personally feel that within the Product Group of Microsoft, they take into consideration of the views and opinions of the Public User and have them implemented into the environment as soon as possible.

For this, let’s give a hands-up to Microsoft!

Cheers,
Milton

3 Steps Up-size in Microsoft Azure

Hey #NTUC! You are doing it so wrong!

Couple of days ago, I called into NTUC Union hotline to inform them formally that I wish to have my membership with them cancelled. I have to clarify first:

I am cancelling the membership because:

  1. I do not frequent the supermarket as much as my sibling does, so it makes more sense for them to be the member than myself.
  2. Most of the courses that is made available at a discount is either covered by my company or is irrelevant to me.
  3. I am proud to be the member of the union but it doesn’t make sense for me to be paying for the membership fee if I am not fully utilizing it. (or rather worse, I don’t use it at all for months)

Now here goes the whole process of cancellation:

I called into the hotline on Tuesday morning to request for the cancellation, at this point of time, my details has been verified by the Customer Service Officer (CSO) already. At the end of the call, I was told that I will be receiving a SMS from the system with a link to click on to confirm on the cancellation. Take note, this will take three (3) working days according to the CSO. I personally think it is definitely alright to take that long to process for the current generation of technology but I think there are really way more improvements to be done to improve the workflow and internal process.

So, time moves faster than you can imagine and it is Friday right now where this post is being written in the evening. During the day, I received the following message from NTUC system.

First thought after reading this message is, “Hmmm. I thought it will be something like if you click on the link and it would have been pre-populated with the details where you just hit the confirm button and the cancellation will proceed.”

However, I was so wrong!

First, take a look at the site which I am suppose to visit.

What is the problem with this screen?

  • Technically, if this screen is there, why should I even call the hotline?
  • If I have called the hotline, I would have my details verified, why am I entering it again right now?
  • All in all, I have waited three (3) working days to have a link to tell me I should be submitting a form.

It is like, you went to queue for a concert ticket for your favourite idol and you have queued overnight to speak to the counter operator and the first thing they tell you is: “please make all purchases over the internet at whatevertheurlfortheprovider.website.url”

How would you feel?

Next in line:

What is your thoughts on the selection?

  • Obviously, no company would appreciate people doing cancellation. Therefore it make total sense to not have this option made available as one of the item in the drop-down list.
  • However, how broad is “Others”? Since I am being told to use “Others”, does it mean that I am like the extinct kind of people who actually subscribed to the membership and are performing the cancellation?

Last but not least, I would like to highlight that in such a fast-speed nation where we are so much driven by technology, it is vital that each organization to look at ways to improve the user-experience provided to the end-users.

Spending X amount of dollars in the past may get you this kind of standard, but it doesn’t mean that if you were to not bear with parting with that the same X amount of dollars, you need to accept poor User-Interface.

There are many tools out there to automate certain processes and create the workflow so that respective personnel in the organization can be part of the huge workflow and reduce the turn-around time for all requests to the minimum.

Just my two cents worth of advice.

Cheers,
Milton

Hey #NTUC! You are doing it so wrong!

Woot! Now you get #UNLIMITED space on #OneDrive ?!?!

To start of my day when I was commuting to work, I read on FaceBook through my friend (Chee Yong Poh, Microsoft Technical Evangelist) re-shared a post on The Verge that Microsoft has decided to provide UNLIMITED space on OneDrive – read the article here.

How would this change affect you? Well, when I was dwelling whether to archive my media that I will no longer require access to it on a regular basis to put it into the cloud so that it will not hurt the almost-filled NAS further. I was deciding between Amazon Glacier, DropBox and OneDrive but I tried Glacier at first because it is something pretty cool while OneDrive and DropBox has been in my daily life already. From my previous article titled “Is there something missing in #OneDrive ?” where I talks about something related as it shows that I am uploading all the media files to OneDrive.

So where is the value proposition of Amazon Glacier? Where would you see the value in OneDrive over Amazon Glacier? Well, in terms of space consumed and amount paid or you will be paying. Let’s see.

Microsoft OneDrive Cost (USD) Amazon Glacier Cost (USD)
100GB $6.99 100GB $1.00
500GB $6.99 500GB $5.00
1024GB (1TB) $6.99 1024GB (1TB) $10.24
2048GB (2TB) $6.99 2048GB (2TB) $20.48
10240GB (10TB) $6.99 10240GB (10TB) $102.40

 

Do not forget that Amazon Glacier charges you to bring the data out from the cloud back to any devices you are trying to retrieve from while Microsoft OneDrive, it is the same as DropBox or Box storage where it does not implicitly charge you for data transfer. (Of course, you can’t complain much if the retrieval takes forever! *evil grins*)

Do you have more than 1TB of data to store to the Cloud right now? – Yes, go to Microsoft OneDrive now!

Do you require your data to be used by other cloud services in Amazon? – Yes, stick to Amazon Glacier, there are nice API that can do retrieval from the vault.

Do you need Office suite of products? – Yes, go to Microsoft OneDrive now!

Has this come across to you that storage is getting cheaper and cheaper and Microsoft is well aligning its strategy to Cloud-First, Mobile-First?

 

Do you know that you can sign up to enjoy the unlimited storage first? Hit on to https://preview.onedrive.com/ now!

Cheers.
Milton Goh

Woot! Now you get #UNLIMITED space on #OneDrive ?!?!

Welcome ASUS RT-N66U to the Family!

A couple of days ago, I finally decided that I cannot live on with the router that was given when I signed up with my Fiber Optic Internet Package with Singtel. It simply doesn’t meet the requirements that I have and partially I am yearning for performance since I am subscribed to 150Mbps of bandwidth. Getting a better router has been on the top of my head for awhile, or rather months, but I didn’t make that swift move due to some cash-flow reasons where the priority of the router isn’t up on my top 3 ‘must-spend’.

After much reading on all the reviews that are available on HardWareZone (HWZ) forum, I wouldn’t go wrong with this router. Therefore, I decided to compliment ASUS products by writing a few posts to describe the process that I have since day 1. In today post, it will be about the “Setup” of this beautiful monster.

ASUS have designed their firmware to be packed with user-experience that makes setup simple, neat and organized. Let’s see why I said that…

I was wondering, how amazing they have done it. This wizard opens up in my favorite browser the moment I am connected to the router network. Simply amazing! Rather than the usual one where I have to enter “192.168.1.1” after launching the browser and have to key in the usual username and password. Amazing welcome page!

 

It’s awesome that “security” is being focus here. Instead of bringing you round and round in the panel, it just bring your attention to the screen and explain the importance of changing the default password away.

 

This is the part that once again simplified the life of us consumers especially the Non-IT Savvy folks. By checking the checkbox “Special Requirements from ISP”, I am able to select the profile settings for Singtel Fiber Optic. There are also profile that are built in such as M1 and Singtel MIO.

 

Enter the hostname and mac address, as shown in the image, it’s optional. Although there is no harm in entering the value but it really depends on individual.

 

Enter your preferred DNS server, however I always choose to let my Network Terminal to decide what is given by the Internet Service Provider (ISP).

 

Step by step with pictorial explanation is really more than what consumer is expecting! I simply love the way how things are made simple!

 

There goes the connection setup process…

 

Although at times to times people will meet into error, but neverthelessly it is a good learning experience. The reason why I am getting this error above is because I didn’t select the Singtel profile at the start instead. I was trying to force the router to pull the configuration settings from my ONT (Terminal Box) but since selecting the profile is just one more click away, it shouldn’t be much of a problem to do so to avoid such error.

 

The best practices that can advise to anyone out there, if you are setting your router for the first time, ALWAYS update to the latest firmware unless you know why you wouldn’t need to do so!

In the next post, I will talk about adding one more companion to the existing network to extend the network speed to my lab server that is located in the room.

Cheers.

 

Welcome ASUS RT-N66U to the Family!